Selected List of Books by Dr. Gitlow

Gitlow, H. and Levine, D. (2004), Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools and Methods, Cases and Certification, Prentice-Hall Publishers (Saddle River, NJ).

Abstract: This book contains coverage of the foundation of management necessary for professional Six Sigma^® management.  This includes how to deploy an organization’s mission statement throughout an organization through a cascading and interlocking system of key objectives and key indicators called a dashboard and it is illustrated with many practical and relevant examples. It presents a thorough and detailed anatomy of the Six Sigma^® improvement model, called the DMAIC model.  DMAIC is an acronym for Define – Measure – Analyze – Improve - Control.  The DMAIC model is well-tested vehicle for guiding an improvement team through the maze of a complex process improvement project. It integrates coverage of Six Sigma^® management with detailed coverage of those statistical methods that are appropriate for Green Belt and Champion certification. Each statistical method is explained and applied to an example involving actual data in a quality improvement context. Chapter appendices provide step-by-step instructions for using Minitab Version 14 for the statistical methods covered in each chapter. Two detailed case studies are presented to enhance the reader’s learning experience. Finally, it includes information on Champion and Green Belt certification exams along with sample test questions.

Gitlow, H., Levine, D., and Popovich, E. (2006), Design for Six Sigma for Green Belts and Champions: Foundations, DMADV, Tools and Methods, Cases and Certification, Prentice-Hall Publishers (Saddle River, NJ).

Abstract: Service companies increasingly recognize the immense value of Six Sigma for their environments. But most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. Others do focus on service industries, but fail to offer the real-world detail implementers need. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to rapidly innovate new processes, improve existing processes, and drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully, showing how to use dashboards to align entire organizations behind key objectives. Readers will discover how to overcome project barriers, lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. (Those familiar with conventional Six Sigma may best understand DMADV as the equivalent of DMAIC for new process design.) The authors also offer clear, accessible explanations of the statistical methods needed by Champions and Green Belts -- illuminating each method with an example utilizing actual process design or redesign data. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM.

Gitlow, H., Oppenheim, A., Oppenheim, R., and Levine, D. (2004), Quality Management, Richard D.Irwin, Inc., (Homewood, IL), 3rd edition.

Abstract: Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. Quality Management, 3/e, text presents a comprehensive approach to quality improvement, including Dr. W. Edwards Deming's philosophy of quality, productivity, and competitive position, thorough coverage of process improvement, Six Sigma, the DMAIC model, and much more. The text is motivated by integrated quality improvement stories, examples, and mini-case studies to help students better understand the application and impact of Quality Management and Improvement. The third edition includes a major new section on quality administration.

Other Books by Dr. Gitlow

Gitlow, H. (2000),
Quality Management Systems,
CRC Press LLC (Boca Raton, FL),  ISBN 1-57444-261-9.

Abstract: Quality Management Systems: A Practical Guide for Improvement presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The author provides a clear, step-by-step method for putting Quality Management thinking into practice. He gives a concise explanation of Deming's theory of management. With this book the reader gets not only a simple method for determining organizational readiness for quality management, but one that resolves top management's issues about it.

Gitlow, H., and Gitlow, S.,
Total Quality Management in Action,
Prentice-Hall, Inc. (Engelwood Cliffs, NJ),
 266 pages, 1994.

Abstract: This volume provides an exceptionally straightforward and practical approach to the most commonly-asked questions in relation to quality management: How do we start? How do we do it? The authors provide insight and offer prescriptions for starting and pursuing a quality management effort, using a structured, systematic approach. The book features three in-depth, real-world case studies of various types of quality management in action.

Gitlow, H., and Process Management International, Planning for Quality and Competitive Position,
Dow Jones/Irwin Publishers,
(Homewood, IL), 193 pages, 1990.

Abstract: This book shows you how to use the Seven Management Tools to gather and evaluate necessary input from employees, customers, and suppliers, they are: Affinity diagrams, Interrelationship diagraphs, Systematic diagram (Tree diagram), Matrix diagram, Matrix data analysis, PDPC analysis, and Arrow diagram. It shows you how to create and implement a time-sequenced action plan to improve processes, products, or services. These seven tools will become the lumber, nails, and hammer you use to construct a sound, flexible plan for the improvement and innovation of quality.

Gitlow, H. and Gitlow, S.,
The Deming Guide to Quality and Competitive Position, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1987, 15th printing.

Abstract: This book is a practical how-to guide to improving quality, productivity, and competitive position in any type of organization. It is based on the philosophy of Dr. W. Edwards Deming, the man largely responsible for the success of Japanese industry. It is a clear, concise approach that brings the methods of Dr. Deming to the reader in an understandable form. Many examples are provided to make learning the philosophy easier. The authors present Dr. Deming’s 14 points for management, including questions for self-examination, ideas for action, and potential pitfalls. Also presented are labor’s corollary eleven points which integrate management’s and labor’s efforts for organizational health and prosperity.

Gitlow, H., and Oppenheim, R., STATCITY:  Understanding Statistics Through Realistic Applications, Richard D. Irwin, Inc.,
Pub., second edition, 1986.